{"id":3673,"date":"2025-07-29T12:07:44","date_gmt":"2025-07-29T12:07:44","guid":{"rendered":"http:\/\/downehouse-riyadh.wearskypro.com\/?page_id=3673"},"modified":"2025-07-29T12:07:45","modified_gmt":"2025-07-29T12:07:45","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/downehouse-riyadh.wearskypro.com\/?page_id=3673","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n<p><strong>Downe House School Online Uniform Shop<br><\/strong>Effective Date: June 4<sup>th<\/sup>,2025<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Overview<\/h2>\n\n\n\n<p>This policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through Downe House School\u2019s Online Uniform Shop. It is designed to ensure transparency and compliance with UAE consumer protection laws.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Eligibility for Returns<\/h2>\n\n\n\n<p>Customers may return items under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Timeframe<\/strong>: Items must be returned within 7 calendar days from the date of delivery.<\/li>\n\n\n\n<li><strong>Condition<\/strong>: Items must be unused, unwashed, and in their original condition, including all tags and packaging.<\/li>\n<\/ul>\n\n\n\n<p><em>Note<\/em>: Returns that do not meet these criteria may be declined.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Exchange Policy<\/h2>\n\n\n\n<p>We offer exchanges under the following terms:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Size Exchanges:\u00a0<\/strong>Exchanges for different sizes are permitted, subject to stock availability.<\/li>\n\n\n\n<li><strong>Different Items:<\/strong>\u00a0To exchange for a different item, please contact the Uniform Shop Assistant for assistance.<\/li>\n<\/ul>\n\n\n\n<p>Process:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact the Uniform Shop Assistant via phone at +971 4 268 2818, email at\u00a0<a href=\"mailto:info.gulf@wearskypro.com\">info.gulf@wearskypro.com<\/a>, or through the contact form on the \u201cContact Us\u201d page within 7 days of delivery.<\/li>\n\n\n\n<li>Provide order details and the reason for the exchange.<\/li>\n\n\n\n<li>Await confirmation and further instructions.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refund Policy<\/h3>\n\n\n\n<p>Refunds are processed under the following guidelines:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approval<\/strong>: All refund requests are subject to approval by the School Uniform Shop and School Management.<\/li>\n\n\n\n<li><strong>Processing Time:<\/strong>\u00a0Approved refunds will be processed within 3 to 4 weeks from the date of approval.<\/li>\n\n\n\n<li><strong>Bank Charges:<\/strong>\u00a0Any bank charges incurred are non-refundable.<\/li>\n<\/ul>\n\n\n\n<p>Procedure:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Submit a refund request via phone at +971 4 268 2818, email at\u00a0<a href=\"mailto:info.gulf@wearskypro.com\">info.gulf@wearskypro.com<\/a>, or through the contact form on the \u201cContact Us\u201d page, including order details and reason for the request.<\/li>\n\n\n\n<li>The request will be reviewed by the School Uniform Shop and School Management.<\/li>\n\n\n\n<li>Upon approval, the refund will be processed accordingly.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">5. Damaged or Incorrect Items<\/h3>\n\n\n\n<p>If you receive a faulty or incorrect item:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notification: Contact the Uniform Shop within 3 days of delivery.<\/li>\n\n\n\n<li>Resolution: We will arrange for a replacement or appropriate resolution as quickly as possible.<\/li>\n<\/ul>\n\n\n\n<p>Steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Notify the Uniform Shop via phone at +971 4 268 2818, email at\u00a0<a href=\"mailto:info.gulf@wearskypro.com\">info.gulf@wearskypro.com<\/a>, or through the contact form on the \u201cContact Us\u201d page, providing order details and a description of the issue.<\/li>\n\n\n\n<li>Include photographs of the damaged or incorrect item, if possible.<\/li>\n\n\n\n<li>Await confirmation and instructions for the return or exchange process.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">6. Compliance with UAE Laws<\/h3>\n\n\n\n<p>This policy is in accordance with Federal Law No. 15 of 2020 on Consumer Protection, which safeguards consumer rights, including the right to return goods within a specified period and to receive refunds for defective products. And also, Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means, which governs e-commerce activities and ensures consumer protection in online transactions.<\/p>\n\n\n\n<p>For more information on UAE consumer rights, please visit the UAE Government\u2019s Consumer Protection Portal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Contact Information<\/h3>\n\n\n\n<p>For all return, exchange, or refund inquiries, you may contact us via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone<\/strong>: +971 4 268 2818<\/li>\n\n\n\n<li><strong>Email<\/strong>: info.gulf@wearskypro.com<\/li>\n\n\n\n<li><strong>Online<\/strong>: Use the contact form available on our\u00a0<strong>\u201cContact Us\u201d<\/strong>\u00a0page.<\/li>\n<\/ul>\n\n\n\n<p><strong>Downe House School reserves the right to amend this policy at any time to comply with applicable laws and school regulations.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Downe House School Online Uniform ShopEffective Date: June 4th,2025 1. Overview This policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through Downe House School\u2019s Online Uniform Shop. It is designed to ensure transparency and compliance with UAE consumer protection laws. 2. Eligibility for Returns Customers may return items under the following conditions: Note: Returns that do not meet these criteria may be declined. 3. Exchange Policy We offer exchanges under the following terms: Process:&nbsp; 4. Refund Policy Refunds are processed under the following guidelines: Procedure: 5. Damaged or Incorrect Items If you receive a faulty or incorrect item: Steps: 6. Compliance with UAE Laws This policy is in accordance with Federal Law No. 15 of 2020 on Consumer Protection, which safeguards consumer rights, including the right to return goods within a specified period and to receive refunds for defective products. And also, Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means, which governs e-commerce activities and ensures consumer protection in online transactions. For more information on UAE consumer rights, please visit the UAE Government\u2019s Consumer Protection Portal. 7. Contact Information For all return, exchange, or refund inquiries, you may contact us via: Downe House School reserves the right to amend this policy at any time to comply with applicable laws and school regulations.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3673","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/downehouse-riyadh.wearskypro.com\/index.php?rest_route=\/wp\/v2\/pages\/3673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/downehouse-riyadh.wearskypro.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/downehouse-riyadh.wearskypro.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/downehouse-riyadh.wearskypro.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/downehouse-riyadh.wearskypro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3673"}],"version-history":[{"count":1,"href":"https:\/\/downehouse-riyadh.wearskypro.com\/index.php?rest_route=\/wp\/v2\/pages\/3673\/revisions"}],"predecessor-version":[{"id":3674,"href":"https:\/\/downehouse-riyadh.wearskypro.com\/index.php?rest_route=\/wp\/v2\/pages\/3673\/revisions\/3674"}],"wp:attachment":[{"href":"https:\/\/downehouse-riyadh.wearskypro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}